We accept all standard aerial image formats including JPEG, TIFF, RAW (DNG, CR2, NEF), and specialized formats from DJI, Parrot, and other commercial drones. Images should include EXIF data with GPS coordinates.

For datasets under 100GB, use our secure web upload portal. For larger datasets, we provide FTP access or you can ship physical drives. All transfers are encrypted and monitored.

We support all major coordinate reference systems including WGS84, UTM zones, national grid systems (ETRS89, OSGB36, etc.), and custom projections. Simply specify your requirements when submitting your project.

Yes, if you provide GCP coordinates, we integrate them into the processing workflow for enhanced accuracy. We can also consult on optimal GCP placement for your project.

Standard processing takes 2-5 business days depending on dataset size and complexity. Priority processing (24-48 hours) is available for urgent projects at a 25% premium.

With proper GCP integration, we achieve horizontal accuracy of 1-2 cm/pixel and vertical accuracy of 2-3 cm. Without GCPs, accuracy depends on GPS quality but typically ranges from 1-5 meters.

Absolutely. We sign NDAs, maintain EU data sovereignty, and comply with GDPR. All data is encrypted at rest and in transit, processed on dedicated infrastructure, and deleted upon project completion per your specifications.

You can cancel or request modifications before processing begins for a full refund. Once processing starts, we evaluate on a case-by-case basis. Contact our support team for assistance.